# Enadoc Privacy Policy The Privacy Policy of Enadoc Pte. Ltd (Hence referred to as "Enadoc," "Company," "we," "us," or "our") aims to explain the privacy practices of Evia products and services. Evia (hence referred to as "Service" or "Services") is a software as a service, also known as a cloud service, offered by Enadoc. Kindly note that by using our products and services or by engaging with us in any other ways, including participating in any sales, marketing, or other events, you authorize Enadoc to collect, store, use, and/or share ("**process**") your information in the manner stated herein. ## WHAT INFORMATION DO WE COLLECT? The personal information we collect depends on the context of your interactions with our Services, your choices, and the products and features you use. The personal information we collect may disclose your geographical location, identification, and the like. We may collect the following details while you use our products and services, * Your Name * Email Addresses * Mobile Number * Organization * Country We do not intentionally collect or solicit information from anyone under 18, and our Services are not intended for use by anyone under 18. You can email us at if you learn that a minor has supplied us with personal information. We will take efforts to remove any personal information that a child under the age of 18 may have given us as soon as we become aware of it. You are free to correct/change the information provided to us, and you are required to notify us immediately of any change in your personal information or if you believe we do not possess accurate information about you. We automatically collect certain information when you visit, use, or navigate the Services. It may include device and usage information, such as your IP address, browser, device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical details. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes. **Log and Usage Data:** Log and usage data are service-related, diagnostic, usage, and performance information, automatically collected through our servers when you access or use our Services and which we record in log files. When you visit our website, our servers may automatically log the standard data your web browser provides. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that this information may not be identified personally by itself. However, it may be possible to combine with other data to identify individuals personally. **Payment Data:** Enadoc is not processing any payment-related details. The Payment Card Industry Data Security Standards (PCI DSS) certified third-party payment gateway provider that integrates with Evia products and services is processing and managing all the payment-related information. For more information about Evia's third-party gateway payment provider, contact us at . ## HOW DO WE PROCESS YOUR INFORMATION? When you use our products and services and access our website, we process your information on your behalf as a "Data Processor." We process your personal information for a variety of reasons, depending on how you interact with our Services, including: * **To facilitate account creation, authentication, and managing user accounts:** We may process your information so you can create and log in to your account and keep your account in working order. * **To fulfil your requests:** We may process the information to meet your needs for using our products and services. For example, we may store and process the documents such as agreements you submit to the Evia system complying with your instructions. * **To send you marketing and promotional communications:** We may process the personal information you send us for our marketing purposes if this is by your marketing preferences. You can unsubscribe from our marketing emails at any time. * **To identify usage trends:** We may process information to address the usage trends of our Services to understand and optimize them. ## LEGALITY OF PROCESSING YOUR PERSONAL INFORMATION We always process information with your consent subject to the applicable laws to protect your rights and fulfil our legitimate business interests. The personal information we collect is stored and/or processed in locations where we or our partners, affiliates, and third-party providers maintain facilities. Therefore, by using our products and/or services and accessing our website, you authorize Enadoc to transfer your data across national borders. We will only keep your personal information for as long as necessary for the required purpose, subject to the relevant laws. ## HOW DO WE KEEP YOUR INFORMATION SAFE? Your privacy is extremely important to us, and we are grateful for the trust you place in us by sharing your personal information. Enadoc has adopted maximum security measures to secure your information against data loss, theft, or unauthorized disclosure. We comply with the relevant data protection and privacy laws and regulations to ensure data protection. * We encrypt your content when stored at rest in our data centres. * We encrypt sensitive data before sending it over a public network like the Internet. * We maintain the servers where we hold personal data in a secure setting with restricted access. * We uphold several compliance and security programs. ## Risk Ownership of Client's Data Enadoc acknowledges its role in securely managing and protecting the infrastructure of its SaaS applications. However, clients are considered the risk owners of the data they input, manage, and control within the Enadoc SaaS environment. Enadoc is responsible for safeguarding the platform, but it does not assume risk ownership for client-managed data. ## Support Provided for Client Control Enadoc is committed to providing clients with robust tools and support to control their own data within our SaaS applications. This includes, but is not limited to, features for data entry, modification, deletion, and export. Clients are also provided with comprehensive user access controls to manage who can view and edit their data. Our dedicated support team is available to assist clients in utilizing these tools effectively. ## WHAT ARE YOUR PRIVACY RIGHTS? We are committed to upholding your privacy rights and processing your information following the applicable data protection and other laws. You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. We will verify your identity in advance before processing such a request. To request a copy, update, or delete your personal information, contact us at ## DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? We may use cookies to access, improve our Service, or store information. A cookie is a small piece of data that our products and services store on your computer and access each time you visit so we can understand how you use our site. It helps us serve you content based on the preferences you have specified. You can either accept or refuse these cookies and know when a cookie is sent to your computer. If you refuse to use our cookies, you may not be able to use some portions of our Service. ## DO WE MAKE UPDATES TO THIS POLICY? We may update this Privacy Policy from time to time. The "Last Updated" date indicates the updated version, which will take effect as soon as it is made accessible. If we make material changes to this Privacy Policy, we may notify you by prominently posting a policy of such changes or directly sending you a notification. We encourage you to review this Privacy Policy frequently to inform you how we process and protect your information. ## HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY? You can contact us at or Enadoc Pte. Ltd, 200 Jalan Sultan, #08-02, Singapore, 199018 if you: * Have questions about this Privacy Policy; * Wish to make a complaint or have a concern about our handling of your personal information; * Want to report a possible breach of privacy laws; --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.enadocapp.com/enadoc-1/enadoc-privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.